Elwin R.
From: Odessa tour customer (LST 2004)
To: Anastasia web Customer Service Department
…As for the help of Margarita, Irina and Karina, I must agree with the others. They were superb. I can only say good things about each of them. Anastasia should be thankful. I know I was. There were some very good ideas to help improve the tours that were passed around. I want to express my deepest thanks to John, Margarita, Irina and Karina. I was truly impressed by the work that they each performed and was saddened on our departure. Thank you for the Trip of a lifetime.
Elwyn Robinson
From: Customer Service Department Manager
To: Elwin Robinson
Dear Elwyn,
We were pleased to learn that you received such outstanding service from Anastasia web employees. Be assured that we have passed on your complimentary words to our assistants. You will perhaps enjoy knowing that in recognition of their talents and managerial skills Anastasia web assistants have been given a bonus. We appreciate your taking the time to write us.
Customer Service Department Manager
From: Customer Service Manager
To: Assistants in Odessa
Hello Karina and Irina,
We received a lot of favorable comments from our customers regarding the work of Odessa assistants on Anastasia web Romance Tours.
I would like you to know that a bonus will be added to your pay on the next Odessa tour. Many thanks to both of you for all you have done. Keep it up!
Julia, Customer Service Manager
From Karina, Odessa assistant
To: Customer Service Manager
Dear Julia,
I wanted you to know how much I appreciate the letter you sent to me. Thank you very much for your attention. I was really pleased to receive positive reports on our work. We all work for the welfare of our business and it is encouraging when your efforts are highly estimated and you are offered an incentive. I am very grateful to you and Dmitry for your support and cooperation. I will do my best to make our work more fruitful in the future. I will also be very glad to welcome you to our hospitable Odessa.